Refund policy

At EcoSky Farms LLC, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, please review the return and refund terms below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned with its original packaging, when applicable.
You must provide your order number or other proof of purchase.
Items that have been used, damaged, altered, or returned without the required information may not be eligible for a refund.

How to Request a Return

Before sending an item back, please contact us at:

Email: atticusellenzuez194400@gmail.com
Phone: +1 828-741-2564

Please include your order number and explain the reason for your return. We will provide return instructions if your return request is eligible.

Please do not send a return to our business address unless our customer service team specifically instructs you to do so.

Return Shipping

Unless the item is defective, damaged, or incorrect, the customer is generally responsible for the cost of return shipping.

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible. We may request photographs or other information to help us review the issue.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If your refund is approved, we will issue the refund to your original payment method within 10 business days after the return has been approved.

Please note that your bank or payment provider may require additional processing time before the refunded amount appears in your account.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly at atticusellenzuez194400@gmail.com.

Please provide your order number and, when requested, photographs showing the item and its packaging. We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return for reasons such as hygiene, safety, personalization, or other product-specific restrictions. Any applicable restrictions will be stated on the relevant product page.

Exchanges

We do not guarantee exchanges for all products or sizes. If you need a different item, please contact us to determine whether an exchange is available.