Payment Policy

At EcoSky Farms LLC, we provide a secure and convenient checkout experience for our customers.

1. Payment Processing

Payments for orders placed through our online store are processed through Shopify Payments, Shopify's secure payment processing service.

Available payment methods may vary depending on your location, device, currency, and other factors and will be displayed during checkout.

2. Payment Authorization

When you place an order, your payment method may be authorized or charged according to the payment method and the applicable payment processing procedures.

By submitting an order, you confirm that the payment information you provide is accurate and that you are authorized to use the selected payment method.

3. Payment Security

Payment information is processed through Shopify's payment infrastructure. We do not directly store your complete payment card information on our own servers.

Customers should only enter payment information through the secure checkout provided on our website.

4. Order Confirmation

After a successful purchase, you may receive an order confirmation by email.

An order confirmation contains information about your purchase, such as your order number and the products ordered.

If there is an issue with payment or order processing, we may contact you using the contact information provided during checkout.

5. Failed or Declined Payments

If a payment is declined or cannot be successfully processed, your order may not be completed.

Please verify your payment information or use another available payment method if necessary.

6. Refunds

Approved refunds will be issued to the original payment method.

For more information about returns and refunds, please review our Returns & Refund Policy.

Once a refund has been issued by us, additional processing time may be required by Shopify Payments or your bank or payment provider before the funds appear in your account.