Privacy policy

EcoSky Farms LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our online store.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Your name
Billing and shipping address
Email address
Phone number
Order and transaction information
Information you provide when contacting customer support
Website usage information, such as browser type, device information, IP address, and pages visited

We only collect information that is reasonably necessary to provide our services and operate our online store.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Provide shipping and delivery services
Process payments through our payment providers
Communicate with you about your orders
Respond to customer service inquiries
Process returns, refunds, and exchanges
Improve our products, website, and customer experience
Detect and prevent fraud, abuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments are processed through third-party payment providers.

We do not directly store your complete payment card information on our servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand how visitors use our website, and improve the shopping experience.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We may share personal information with service providers that help us operate our business, such as:

E-commerce and website service providers
Payment processors
Shipping and fulfillment providers
Customer service providers
Website analytics or technology providers
Fraud prevention and security providers

These service providers may access personal information only as reasonably necessary to provide services to us.

We may also disclose information when required by law, legal process, or governmental request, or when necessary to protect our rights, customers, property, or the security of our website.

We do not sell your personal information as a standalone product.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer reasonably required, we may securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your request before completing it in order to protect your information and prevent unauthorized requests.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to remove the information.

10. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.