1. How long does it take to process my order?
Orders are generally processed within 24 hours after payment has been successfully received.
2. How long does shipping take?
After your order has been processed, the estimated delivery time is 5–10 days.
Please note that delivery times may vary due to the shipping carrier, weather, holidays, or other circumstances beyond our reasonable control.
3. Will I receive tracking information?
When tracking information is available, it may be provided by email or through your order information.
Please allow some time for tracking information to become active after your order has been shipped.
4. Can I change my shipping address after placing an order?
Please contact us as soon as possible if you entered an incorrect shipping address.
Once an order has been shipped, we may not be able to change the delivery address.
5. What payment methods do you accept?
Payments are processed through Shopify Payments.
The payment methods available to you will be displayed during checkout and may vary depending on your location and other factors.
6. Can I return my order?
Yes. Eligible items may generally be returned within 30 days of receiving your order.
Items must meet the requirements outlined in our Returns & Refund Policy.
7. When will I receive my refund?
Once your returned item has been received and your refund has been approved, we will issue the refund to your original payment method within 10 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account.
8. What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible at:
atticusellenzuez194400@gmail.com
Please include your order number and, when requested, photographs of the product and packaging so that we can review the issue.
9. What if my package is delayed?
If your order has not arrived within the expected delivery period, please contact us with your order number and tracking information.
We will make reasonable efforts to assist you.
10. How can I contact EcoSky Farms LLC?
You can contact us using the information below:
EcoSky Farms LLC
9880 Hillside Dr
Forestville, CA 95436
United States
Email: atticusellenzuez194400@gmail.com
Phone: +1 828-741-2564
We aim to respond to customer inquiries as soon as possible.